Best practice customer engagement and project delivery

Earn your customers’ long-term trust – and ongoing business – by reliably setting and meeting their expectations using intelligent tools. Deliver accurate estimates to start relationships right. Use a repeatable service model for on-time, on-budget projects. Take control of scheduling and implement a process that takes work all the way from New Project to Scheduling to Delivery to Billing Integration and Reporting.

 

PROBLEM

Is your planning process struggling? Does it impact your customers?

Planning is a critical part of any customer project. And when it’s not effective, it’s pretty obvious. Put yourself in the best position to achieve customer project success by ensuring your sales to delivery process is optimal. Engage directly with customers on quotes, project scope, and resource requirements and then turn that into a solid schedule that everyone can buy into.
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PROBLEM

How are you managing all the work in your business?

Often an organisation will only focus on structured projects and work when planning what needs to be done. But what of the unstructured work? For example, activities within sales and marketing, customer service and "business as usual" tasks. Through our Sensei solutions, we can help anticipate resource demand and ensure the right people are assigned to tasks and projects, optimising performance for better outcomes.

PROBLEM

How well do you know what's happening in your project business?

There's a level of reporting available on your projects, and then there's a deeper understanding. Are you reporting on true profitability? Are you managing multiple budgets per project, for example the customer budget vs. the internal cost budget? Are you able to forecast project profitability for a given customer? Customer-facing projects bring with them intrinsic challenges. Don't make reporting one of them.
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Sensei has the answer to these problems

Through a mix of modern Microsoft technologies, Sensei can provide you with an integrated customer experience for organisations that delivers customer-facing, revenue-focused, project-based services. The solution enables planning, estimating and pricing multi-day projects, powerful resource scheduling, tracking and approving of project tasks and finances, and delivers performance monitoring metrics.

 

Customer Success

Through the years we’ve worked with some of Australia’s best brands. Hear their stories and discover how we can help on your productivity journey.

Case Studies

Great brands doing great things with Sensei.

"The experts at Sensei have helped us to centralise, standardise, and create resource visibility to all of our IT initiatives. Sensei provided the training expertise to allow us to quickly grow our understanding and use of project and portfolio management. We HIGHLY RECOMMEND this product and team.”

John Caldwell Richport Shipping

“Historically, a lot of our project management information was held in disparate tools and systems across the organisation. Sensei helped us sweep all those data sources into one space and through that we gained greater efficiency in terms of being able to access and report on that data.”

Dan Butcher Corporate Portfolio Manager at SA Power Networks

“The experts at Sensei offer a practical approach to Microsoft Project training.”

John Stream Assistant Vice President, Desert Schools Federal Credit Union

"The Customer Care team at Sensei are responsive to our requests for assistance, rapidly fixing issues that arise so we can get on with what we do best. Our team love that they can call Sensei Customer Care up and speak to Aussie-based experts, get helpful guides and materials and schedule in person innovation updates."

Monica Geraghty Project Management Lead at Life Without Barriers

"The experts at Sensei have helped us to centralise, standardise, and create resource visibility to all of our IT initiatives. Sensei provided the training expertise to allow us to quickly grow our understanding and use of project and portfolio management. We HIGHLY RECOMMEND this product and team.”

Michael K. Ayres Information Systems PMO Director, Mountain States Health Alliance, Inc

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