Client success

The NSW Department of Customer Service (the Department) is one of the State government’s 10 main departments, and is made up of more than 30 agencies, entities, and business units. Its 12,000 people focus on delivering excellence in customer service, digital leadership and innovation, with their work
impacting millions of people each day.

When the Department was established in July 2019, it assumed most of the functions of the previous Department of Finance, Services and Innovation. It also inherited functions from several other NSW Government departments, agencies, entities and business units.

Located in Sydney’s upper North Shore, Pymble Ladies’ College was established in 1916 and is a non-selective independent school for girls from Kindergarten to Year 12.

With a vision of standardising project management practices across its organisation, Pymble sought out a functional PPM solution to meet its increasing digital needs and aid in its maturity journey. Pymble partnered with Sensei to build a PMO and define the success criteria that would see meaningful workplace change in how they delivered projects on time and on budget. This digital solution gave Pymble the discipline to prepare and think through projects with thorough planning that allowed for successful execution.

Sensei Project Solutions has delivered its Project, Portfolio and Work Management solution to more than 100 users at Australia Post. By modernising its Project and Portfolio Management, Australia Post expects an improvement in visibility and governance, while providing project managers with suitable tools to track their work.

With a project management office lumbered with legacy systems and decade-old heavily customised software, Australia Post engaged Sensei for the delivery of its Project, Portfolio and Work Management solution for Microsoft Project Online. Just 6 months later, the postal services provider is seeing the benefits of easier to use tools for project management, moving it towards greater visibility and control of capital initiatives valued at up to half a billion dollars every year.

Established in 1853, the University of Melbourne is ranked number 1 in Australia and is among the leading universities internationally. With 10 academic units, the University is home to more than 4,600 staff members and some 52,000 students.

When the University of Melbourne consolidated its systems in support of a shared services business model, it looked to Sensei Project Solutions for a boost to the capabilities of its Enterprise Project Management Office. Over the course of five years, Sensei has substantially enhanced the University’s project management capability by fine tuning Microsoft Project Online with the implementation of solutions including Sensei Integration Hub, Sensei Reporting Packs and Sensei Reporting Hub. Crucially, Sensei has also led the integration of Project Online with the University’s Enterprise Resource Planning solution for consolidation of financial reporting, while building a bespoke solution for human resources management (Contractor Recruitment Management Solution, “CRMS”).

As a result, the University today enjoys a highly capable EPMO which supports a standardised approach to project delivery with transparent and accurate information available at all times.

RMIT is a global university of technology, design, and enterprise with more than 11,000 academic staff and a body of some 88,000 students. As one of Australia’s original tertiary institutions, RMIT University enjoys an international reputation for excellence in professional and vocational education, applied research, and engagement with the needs of industry and the community.

RMIT University partnered with Sensei Project Solutions to achieve a capability uplift of it’s Microsoft Project solution and enhanced user adoption for its Portfolio and Project  Management practice.

Through simplification of the software implementation, improved user design, training and support, Sensei has set RMIT on the path to universal adoption among users. This is considered crucial in providing a clear view of all projects underway at any time, with accurate, up-to-date, and trusted reporting made available to the University’s governing body.

In 1956, founder Lindsay Fox started Linfox with one truck in Melbourne, Australia. More than 60 years later, the company has grown to become Asia Pacific’s largest privately-owned logistics company, employing more than 24,000 people across 12 countries. Linfox’s distinctive red and yellow vehicles are widely recognised in these countries, along with the slogan each carries: ‘You are passing another FOX’.

As a large organisation with multiple projects and millions of dollars of capital at work at any given time, Linfox sought
automation, efficiency and improved reporting from its project management office. The logistics leader brought Sensei Project Solutions on board for the delivery of its pre-configured Microsoft Project Portfolio and Work Management environment.

As a result, Linfox today enjoys unprecedented transparency, standardised approaches to project management and the ability to anticipate and solve problems before they adversely impact delivery.