Department of Customer Service case study
The NSW Department of Customer Service (the Department) is one of the State government’s 10 main departments, and is made up of more than 30 agencies, entities, and business units. Its 12,000 people focus on delivering excellence in customer service, digital leadership and innovation, with their work
impacting millions of people each day.
When the Department was established in July 2019, it assumed most of the functions of the previous Department of Finance, Services and Innovation. It also inherited functions from several other NSW Government departments, agencies, entities and business units.
Melbourne Airport case study
Melbourne Airport has been servicing access to the city of Melbourne since 1970. As the second busiest airport in Australia, it is the primary international airport of the four airfields serving the Melbourne metropolitan area. In early 2020 with the onset of COVID-19, unprecedented disruptions and economic impacts paused the travel industry allowing the Airport to ramp up a large-scale digital transformation program based on the Microsoft Office 365 business platform. This included a complete upgrade to the technology supporting the Project Management Office, replacing multiple disconnected legacy tools.
To meet the complex portfolio and project management needs of the Airport, together with integration into the finance system and alignment with the overall transformation program, Sensei delivered a one-stop, standardised and scalable solution spanning both the enterprise and capital works programs. With Melbourne Airport’s 100% adoption of Sensei’s Altus solution, it’s PMO now has a single source of truth and a single location to manage the oversight of all portfolios and projects resulting in greater visibility, control and value measurement.
Pymble Ladies College case study
Located in Sydney’s upper North Shore, Pymble Ladies’ College was established in 1916 and is a non-selective independent school for girls from Kindergarten to Year 12.
With a vision of standardising project management practices across its organisation, Pymble sought out a functional PPM solution to meet its increasing digital needs and aid in its maturity journey. Pymble partnered with Sensei to build a PMO and define the success criteria that would see meaningful workplace change in how they delivered projects on time and on budget. This digital solution gave Pymble the discipline to prepare and think through projects with thorough planning that allowed for successful execution.
Mater case study
Brisbane (Queensland) headquartered Mater is a Catholic not-for-profit ministry of Mercy Partners. Guided by the spirit of the Sisters of Mercy who established the organisation in 1906 with the first Mater Private Hospital. Today, Mater operates an extensive network of hospitals, health centres and related businesses. It is a nationally accredited education provider and a world-class research institute working to meet community needs and improve health and wellbeing.
As a rapidly growing organisation with a large digital transformation program, health services provider Mater looked to Sensei Project Solutions for a consolidated project management solution. With the implementation of its rapidly deployed Altus project and portfolio management software, Sensei has equipped Mater with improved control and visibility across a portfolio of up to 50 digital projects each year, reducing administrative overhead, and supporting a morale boost among the company’s 34 project managers.
Australia Post case study
Sensei Project Solutions has delivered its Project, Portfolio and Work Management solution to more than 100 users at Australia Post. By modernising its Project and Portfolio Management, Australia Post expects an improvement in visibility and governance, while providing project managers with suitable tools to track their work.
With a project management office lumbered with legacy systems and decade-old heavily customised software, Australia Post engaged Sensei for the delivery of its Project, Portfolio and Work Management solution for Microsoft Project Online. Just 6 months later, the postal services provider is seeing the benefits of easier to use tools for project management, moving it towards greater visibility and control of capital initiatives valued at up to half a billion dollars every year.
Hydro Tasmania case study
When a Tasmanian utilities provider sought better visibility and control across all its projects, and a combined view across its full portfolio, it engaged Sensei Project Solutions for the delivery of its project, portfolio and work management solution for Microsoft Project. As a result, Hydro Tasmania today enjoys standard approaches to all projects, clear processes for project managers, an uplift in project management competence, and accurate information on all current and past company initiatives.
The University of Melbourne case study
Established in 1853, the University of Melbourne is ranked number 1 in Australia and is among the leading universities internationally. With 10 academic units, the University is home to more than 4,600 staff members and some 52,000 students.
When the University of Melbourne consolidated its systems in support of a shared services business model, it looked to Sensei Project Solutions for a boost to the capabilities of its Enterprise Project Management Office. Over the course of five years, Sensei has substantially enhanced the University’s project management capability by fine tuning Microsoft Project Online with the implementation of solutions including Sensei Integration Hub, Sensei Reporting Packs and Sensei Reporting Hub. Crucially, Sensei has also led the integration of Project Online with the University’s Enterprise Resource Planning solution for consolidation of financial reporting, while building a bespoke solution for human resources management (Contractor Recruitment Management Solution, “CRMS”).
As a result, the University today enjoys a highly capable EPMO which supports a standardised approach to project delivery with transparent and accurate information available at all times.
Beyond Bank case study
Beyond Bank is one of the largest 100% customer owned banks in Australia operating in South Australia, the Australian Capital Territory, Western Australia, Victoria, and New South Wales.
When Beyond Bank Australia set out to find a flexible and consolidated project and portfolio management solution to take better control of company wide initiatives, it couldn’t look past Altus. With the implementation of the locally-developed, internationally-delivered solution, Beyond Bank has put powerful tools in the hands of every project manager, enjoys a clear view of every initiative within the organisation, and executives are benefiting from precise and up-to-date reporting across the full projects portfolio.
RMIT case study
RMIT is a global university of technology, design, and enterprise with more than 11,000 academic staff and a body of some 88,000 students. As one of Australia’s original tertiary institutions, RMIT University enjoys an international reputation for excellence in professional and vocational education, applied research, and engagement with the needs of industry and the community.
RMIT University partnered with Sensei Project Solutions to achieve a capability uplift of it’s Microsoft Project solution and enhanced user adoption for its Portfolio and Project Management practice.
Through simplification of the software implementation, improved user design, training and support, Sensei has set RMIT on the path to universal adoption among users. This is considered crucial in providing a clear view of all projects underway at any time, with accurate, up-to-date, and trusted reporting made available to the University’s governing body.
BAI Communications case study
After Sensei deployed the Project, Portfolio and Work Management solution for BAI Communications (BAI) in December 2019, the company sought further support for the newly introduced solution to maximise user experience, adoption, and maturity.
The Sensei Client Care team was engaged to work alongside BAI to achieve this outcome and today, the company enjoys widespread use of the solution. This provides BAI with a clear view across projects in Australia underway at any time and supports the delivery of its strategic vision for the Enterprise Project Management Office (EPMO) – to improve governance and maximise the value of all project investments.
Linfox case study
In 1956, founder Lindsay Fox started Linfox with one truck in Melbourne, Australia. More than 60 years later, the company has grown to become Asia Pacific’s largest privately-owned logistics company, employing more than 24,000 people across 12 countries. Linfox’s distinctive red and yellow vehicles are widely recognised in these countries, along with the slogan each carries: ‘You are passing another FOX’.
As a large organisation with multiple projects and millions of dollars of capital at work at any given time, Linfox sought
automation, efficiency and improved reporting from its project management office. The logistics leader brought Sensei Project Solutions on board for the delivery of its pre-configured Microsoft Project Portfolio and Work Management environment.
As a result, Linfox today enjoys unprecedented transparency, standardised approaches to project management and the ability to anticipate and solve problems before they adversely impact delivery.
Swinburne Uni case study
Swinburne University of Technology is an Australian public university based in Melbourne, Victoria and it has a student roll of more than 23,000. The IT department serving Swinburne runs multiple projects in its efforts to provide employees and students with the services required for their daily activities, those projects range from large implementations down to smaller initiatives. Project data was difficult to get hold of, it was hard to see where any given project was. With a constant portfolio of multiple projects running at any given time, the distinct lack of coordination and efficiency demanded a better way if Swinburne was to be sure of getting the best results from every initiative.
Backed by the support of Sensei Project Solutions (Sensei), Melbourne’s Swinburne University of Technology has introduced a structured way of handling its projects in the information technology department using Microsoft Project Online. Over the course of five years, Swinburne has matured its project management capability, so it achieves optimal results across multiple concurrent initiatives and has more recently introduced Sensei’s Reporting Hub for greater insights and control across all projects.
Melbourne Water case study
Melbourne Water Corporation is responsible for providing affordable, world-class drinking water and safe sewage treatment for millions of Melbournians. Melbourne Water is the caretaker of river health for 8,400 kilometers of waterway in the Port Phillip and Western port region and manages a capital investment program exceeding $2.5 billion in any given five-year period.
As water demand and environmental complexity increase, so do the number of projects and employees—and Melbourne Water found itself in a difficult position, Melbourne Water wasn’t able to predict portfolio underspend until it was too late to react. Since the company began using Microsoft PPM, increased portfolio visibility has enabled Melbourne Water to utilise funds more effectively and enhance life and liveability for the community of Melbourne.