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Keep your projects humming with the help of an expert support team

Sensei Client Care works with you to protect and promote the investment you’ve made in your people, processes and technology platform.

Local support from a dedicated, Australian based support team & your own account manager
Deep technical expertise in Sensei solutions & Microsoft platforms
7am to 7pm support AEST, business days
Outstanding client satisfaction with SLAs for service delivery & response

Sensei Client Care gives you…

Unlimited tickets and responsive support to make sure you get the most from your solution from the day you go-live.

Minor enhancements taken care of – need to tweak a report or capture a new metric? Draw on our expertise to gain efficient and accurate outcomes.

Monitoring and governance to make sure your system is optimised and you can track tickets and outcomes at the push of a button.

Microsoft Power Platform extension – we’ll protect your Sensei solution & any enhancements as you further leverage this low code, no code platform.

Case study – How BAI Communications & Sensei Client Care drove a positive user experience.

After deploying it’s Project, Portfolio and Work Management solution, BAI Communications (BAI) sought further support for the newly introduced solution to maximise user experience, adoption, and maturity.

The Sensei Client Care team was engaged to work alongside BAI to achieve this outcome and today, the company enjoys widespread use of the solution. This provides BAI with a clear view across projects in Australia underway at any time and supports the delivery of its strategic vision for the Enterprise Project Management Office (EPMO) – to improve governance and maximise the value of all project investments.