In our webinar series of “Ask an Expert”, we give the participants the chance to participate in an open discussion with Sensei’s experts. These webinars focus on specific trending topics related to Project, Work and Task Management.
Recording is now available for the webinar topic: Microsoft, Sensei & FSI event: Bridging the Regulatory vs Customer Experience Gap
In this executive roundtable, we discussed the realities of the latest trends, challenges and opportunities facing the Financial Services Industry (FSI) in Australia, informed by Microsoft industry expert Rebecca Engel. Our panellists from Beyond Bank and Indue also shared how they have been able to unlock new opportunities through innovative business models, delivered differentiated customer experiences across channels, products and services, and redefined new ways of working internally and externally.
- The heightened focus on team cost out, productivity and efficiency in a low interest rate environment.
- Managing operational risk and regulatory reform without losing sight of customer outcomes and experience.
- Driving cultural transformation and change adoption, underpinned by technology.
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