Unlimited support from a dedicated Aussie-based team.
It’s too easy to think the job’s done at the ‘Go-Live’ milestone. While certainly a time for celebration, this is just the beginning. This is how Sensei Customer Care protects and promotes your investment.
Customer Services
Reactive
Support
We offer UNLIMITED support tickets because we understand disruption is costly. Got a thorny problem? Our experienced Customer Care team will solve it.
Preventative
Maintenance
Even the best systems require preventative maintenance. While Microsoft maintains the infrastructure behind your Office 365, Sensei monitors your specific instance. And we know what to watch for.
Thought
Leadership
New technology is our thing. We track all the developments in product and platform news and technology trends. That means we actively seek opportunities where technology can create value for you.
Minor
Enhancements
It’s impossible to plan for everything, so we include the ability to introduce ad hoc enhancements. Need to tweak a report to capture a new metric? Want to present your information in a new way? We’re here to help achieve optimal outcomes.
User
Engagement
Change is hard. Is your organisation struggling with user acceptance? Is user engagement declining? Sensei’s User Engagement sessions identify the challenges and provide tangible help to get your employees on board and up to speed.
Pulse
Checks
Customer Care is most effective with regular contact and communication. We’ll stay in touch using all the modern collaboration methods, keeping your system optimised.
Customer Success
