Unlimited support from a dedicated Aussie-based team.

It’s too easy to think the job’s done at the ‘Go-Live’ milestone. While certainly a time for celebration, this is just the beginning. This is how Sensei Customer Care protects and promotes your investment.

Customer Services

We enhance your productivity, workflow, connectivity and business continuity by integrating innovative Microsoft technologies into your business processes and optimising those investments so your company can focus on what it does best.

Reactive
Support

We offer UNLIMITED support tickets because we understand disruption is costly. Got a thorny problem? Our experienced Customer Care team will solve it.

Preventative
Maintenance

Even the best systems require preventative maintenance. While Microsoft maintains the infrastructure behind your Office 365, Sensei monitors your specific instance. And we know what to watch for.

Thought
Leadership

New technology is our thing. We track all the developments in product and platform news and technology trends. That means we actively seek opportunities where technology can create value for you.

Minor
Enhancements

It’s impossible to plan for everything, so we include the ability to introduce ad hoc enhancements. Need to tweak a report to capture a new metric? Want to present your information in a new way? We’re here to help achieve optimal outcomes.

User
Engagement

Change is hard. Is your organisation struggling with user acceptance? Is user engagement declining? Sensei’s User Engagement sessions identify the challenges and provide tangible help to get your employees on board and up to speed.

Pulse
Checks

Customer Care is most effective with regular contact and communication. We’ll stay in touch using all the modern collaboration methods, keeping your system optimised.

Customer Success

Don't take our word for it! Hear what our customers say about us.

 

Life Without Barriers

“The Customer Care team at Sensei are responsive to our requests for assistance, rapidly fixing issues that arise so we can get on with what we do best. Our team love that they can call Sensei Customer Care up and speak to Aussie-based experts, get helpful guides and materials and schedule in person innovation updates.”

Monica Geraghty

Project Management Lead at Life Without Barriers

Stats

Thousands of tickets solved and below are real-time customer satisfaction metrics that speak for themselves.
100

Said Good

0

Weren't So Sure

100

Overall Happiness

Get in Touch

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