Unlimited support from a dedicated Aussie-based team.

It’s too easy to think the job’s done at the ‘Go-Live’ milestone. While certainly a time for celebration, this is just the beginning. This is how Sensei Client Care protects and promotes your investment.

Client Services

We enhance your productivity, workflow, connectivity and business continuity by integrating innovative Microsoft technologies into your business processes and optimising those investments so your company can focus on what it does best.


Reactive
Support

We offer UNLIMITED support tickets because we understand disruption is costly. Got a thorny problem? Our experienced Client Care team will solve it.

Preventative
Maintenance

Even the best systems require preventative maintenance. While Microsoft maintains the infrastructure behind your Office 365, Sensei monitors your specific instance. And we know what to watch for.

Thought
Leadership

New technology is our thing. We track all the developments in product and platform news and technology trends. That means we actively seek opportunities where technology can create value for you.

Minor
Enhancements

It’s impossible to plan for everything, so we include the ability to introduce ad hoc enhancements. Need to tweak a report to capture a new metric? Want to present your information in a new way? We’re here to help achieve optimal outcomes.

User
Engagement

Change is hard. Is your organisation struggling with user acceptance? Is user engagement declining? Sensei’s User Engagement sessions identify the challenges and provide tangible help to get your employees on board and up to speed.

Pulse
Checks

Client Care is most effective with regular contact and communication. We’ll stay in touch using all the modern collaboration methods, keeping your system optimised.

Hear what our clients say about us.

Case Study

Read More

BAI Communications Case Study

After Sensei deployed the Project, Portfolio and Work Management solution for BAI Communications (BAI) in December 2019, the company sought further support for the newly introduced solution to maximise user experience, adoption, and maturity.

The Sensei Client Care team was engaged to work alongside BAI to achieve this outcome and today, the company enjoys widespread use of the solution. This provides BAI with a clear view across projects in Australia underway at any time and supports the delivery of its strategic vision for the Enterprise Project Management Office (EPMO) – to improve governance and maximise the value of all project investments.

Testimonials

“The Sensei Client Care team provide a quick turnaround time when we need their support and ensure the best outcome for our specific needs.”

Sally Mckenzie Technical Delivery Manager, Australia Post

“The technical support team at Sensei are extremely helpful, flexible and proactive in their approaches.”

Karen Tappin Project Manager – Education

“The Client Care team at Sensei are responsive to our requests for assistance, rapidly fixing issues that arise so we can get on with what we do best. Our team love that they can call Sensei Client Care up and speak to Aussie-based experts, get helpful guides and materials and schedule in person innovation updates.”

Monica Geraghty Project Manager – Life Without Barriers

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