Your Microsoft Project Online or Project Server 'Go-Live' milestone is just the beginning. Protect and promote your investment with Sensei Customer Care.
It’s all too easy to think it’s all over once the ‘Go-Live’ milestone is reached. While it’s certainly a time for celebration, it really is just the beginning of the transformation to come. This is how Sensei Customer Care will protect and promote your investment:
We offer UNLIMITED support tickets, because we understand disruption can be costly. If you or your staff have tried to resolve a problem and can’t, we’ll put our experienced Customer Care team on it.
Efficient systems need preventative maintenance, and Office 365 is no different. While Microsoft maintains the infrastructure of your system, it will still need someone to “keep an eye on it”. Sensei already knows what to watch out for.
Relax while we take the wheel for a bit here, new technology is our thing. Get a quarterly ‘Innovation Update’ showcasing the latest in product and platform news and updates, technology trends and market updates, including case studies from other customers.
We know it’s impossible to plan for everything you’ll need and we include time for you to ‘slip-in’ bits and pieces of un-planned work. For example, you want to tweak a report to capture something else you didn’t think of at the time. Or, maybe you need some help to configure a view to present your information in a new way.
Sometimes people simply don’t know why they need to change, and it’s these times organisations struggle with user acceptance, or user engagement can decline over time. Sensei’s User Engagement sessions means we will spend time with you to work out how to get the message across to your people, then we deliver it.
Customer Care works because we will have regular contact with each other. To help you (and us) manage your system, we will stay connected with you in a variety of ways including monthly reporting, unlimited emails and phone calls and regular catch ups with your team.
“Historically, a lot of our project management information was held in disparate tools and systems across the organisation. Sensei helped us sweep all those data sources into one space and through that we gained greater efficiency in terms of being able to access and report on that data.”
"I was impressed that Sensei listened to our request and supported us in this knowledge transfer process by acting as a coach. For example, when it came to configuring the timesheeting functionality Sensei held a morning workshop to teach it to the team and the team then configured our system in the afternoon.
"The experts at Sensei have helped us to centralise, standardise, and create resource visibility to all of our IT initiatives. Sensei provided the training expertise to allow us to quickly grow our understanding and use of project and portfolio management. We HIGHLY RECOMMEND this product and team.”
"The Customer Care team at Sensei are responsive to our requests for assistance, rapidly fixing issues that arise so we can get on with what we do best. Our team love that they can call Sensei Customer Care up and speak to Aussie-based experts, get helpful guides and materials and schedule in person innovation updates."
“The experts at Sensei offer a practical approach to Microsoft Project training.”
“Thanks to Sensei’s Reporting Hub, we have the information we need at our fingertips to communicate key insights quickly and effectively, and support informed decision making across all levels of the organisation.”