Role Overview:

At Sensei our job is not done until our clients are achieving high user adoption and realising the benefits of working with their new digital work solution. Your role is to be an ambassador for Sensei to realise this goal by increasing project efficiency and work improvement initiatives across our entire client base. While other team members handle the technical “nuts of bolts” of IT delivery, you will be the conduit by which our clients learn how to use, administer, change and improve the systems, software and solutions we deploy for them. You’ll work closely with a dynamic team of experts on a mission to help individuals and organisations realise their goals by improving the way they work. Indeed, it’ll be your ability to communicate, teach, respond to, and understand our clients that will see them realise the benefits of their investment. All client training initiatives will require you to identify the needs of the group you’re addressing, design the best training format customised to meet these needs, deliver training face-to-face, over video conference or through webinars, and collect feedback and answer questions. You’ll also be required to provide input into various presales efforts to help showcase our solutions to potential clients. Over time, you will develop reusable training modules and other IP that will see you deliver training initiatives for our clients across the country, and around the world. As such, it is likely that this role will require a level of travel.

You’ll be a confident and engaging presenter and your communication skills will ensure you can capture and hold the attention of everyone in the room as you lead them through a training session.

What your day may include:

  • Conduct client training as part of delivery projects:
    • Identify client needs.
    • Identify best training format and customise training to meet client needs
    • Deliver training using a variety of methods including face to face, self-led, web-based, or through webinars Collect feedback from clients and answer their questions about solutions
    • Provide presales support through client visits and proposals, educating Sensei teams on the value of training and how to introduce this to clients
  • Conduct public training:
    • Identify market needs
    • Create training offering and develop materials
    • Collect feedback and make changes to training as required
  • Conduct internal training:
    • Foster a learning environment within Sensei
    • Design, deliver and source relevant training for the Sensei team as required (e.g. induction, technical training, soft skill training etc.)
  • Present a positive, professional image of Sensei to our clients
  • Own non-client specific training material (such as user guides and manuals).
    • Ensure that they are regularly reviewed and revised. Promote them to All Sensei and encourage re-use for client engagements
  • Develop the user guides and manuals.
    • Publish them to the relevant knowledge sharing area within Sensei.
    • Adopt feedback from others and update the content accordingly.
  • Contribute content, updates and feedback to public training courses and collateral.

Sound interesting? Here's the key skills you'll need to qualify:

  • Technical training experience within an IT framework.
  • Some technical know-how with Azure, Office365, SharePoint, Microsoft Project Server/Online, SSRS/SQL reporting experience, preferably gained from a professional consulting firm or similar position. Outstanding communication skills that enable you to capture and maintain the attention of an audience.
  • Superior interpersonal skills particularly in client management and the ability to take ownership of problems.
  • Desire to be a key part of a team, have some fun and take pride in your work and helping others.
  • Commercial business acumen.
  • Strong time management with the ability to manage multiple projects and competing client demands.
  • Sound judgement.
  • A strong level of technical knowledge of other Microsoft applications such as Office and familiarity with project management tools.

Highly Desirable – Skills, Knowledge and Experience:

  • Relevant Microsoft Certifications.
  • Certificate IV in Training and Assessment (or equivalent).
  • Office 365 knowledge and experience.
  • Microsoft Project Server and Project Online knowledge and experience.
  • Critical eye towards security, and understanding new technologies.
  • Attention to detail and an appreciation of the maintainability of a solution as well as its technical prowess.

Interested in applying? Here's what we value:

  • You genuinely want to make a difference to help improve the way our clients work, and you have a positive outlook on life.
  • You’re not afraid of hard work. Curly challenges. Sometimes inconvenient hours.
  • Perhaps you attend (or run) local user groups. In any case, you’re curious about how things work. You don’t pretend to know everything – and as a result, you are constantly learning.
  • People trust you. When you are handed a problem, they feel confident that you will resolve it.
  • You’re comfortable with change.
  • You’re going to write an amazing cover letter for this role 🙂

... and here's how we roll at Sensei:

  • Structure the way you work using our flexible work arrangements.
  • We recognise that life is easier when cash flow is easy. That’s why we’ll pay you weekly – not fortnightly or monthly like other companies.
  • We’ll help you support your family – get up to 4 months Paid Parental Leave at full salary for primary carer (not including government-funded parental leave).
  • Be mentored and keep learning – grow your career – we want you to be with us for a long time.
  • Transparency – we’re open about what’s happening in the company, where it’s going, how it’s performing.
  • Stay Connected – BYOD policy, mobile allowances reimbursement program.
  • Get lots of extra goodies like food, drink, discounts and more.

Now it’s time to do something about it! Go on, reach out and have an initial chat with us to learn more about the role and tackle any questions you may have to confirm Sensei is the right place for you and your talents.

About Sensei:

At Sensei Project Solutions we partner with clients to help them improve the way they work. We want our clients to be able to focus on the work that matters so they can achieve their individual and organisational goals. To do this, our focus is on creating market leading digital solutions for work and project management that bridge the gap between industry standards and technology. We are known for our expertise, our approachable working style and our leadership within the Microsoft productivity landscape. We are a profitable, growing, awesome place to work that everyone at Sensei is proud of. Things you should know about us before applying to join:

  • We’re growing. You won’t be the “new person” for long 🙂
  • We’re a friendly and fun bunch. We work hard.
  • We have high expectations, but we’ll make sure we help you meet them.
  • We are a Microsoft Gold Partner and deeply connected to the Microsoft Product Community.

You can find out more about us on our website –

Job Application Form

  • Accepted file types: pdf.
  • Accepted file types: pdf.