Working in a close-knit, national Customer Care team you will contribute to a collaborative environment, working with many different organisations and liaising across our entire Consulting and Solutions team to find the best outcomes for customers. You will also have the opportunity to work with, and influence the direction of all these teams. You will be a first contact point for our customers; helping them get the most out of their solutions, giving them advice and support and helping them through Level 1, Level 2 and complex Level 3 technical faults. While you will be a natural communicator and have strong written and oral communication abilities, we think you will probably end each day having learned something new. This role offers significant variety where you will participate in the support, administration, configuration, and enhancement of Project Online , Project Server and Office 365 environments. You will have a broad knowledge in various areas of IT particularly focused on Microsoft cloud technologies and ideally have experience partnering with external clients, to provide support and uphold set service level agreements. Using your strong communication skills, you will provide the highest level of customer service, keep promises and uphold our values such as “we are easy to work with”.
You understand that being part of Customer Care, is not about meeting the minimum SLA and hiding behind an email account; you won’t be afraid to get on the front foot with a customer, pick up the phone, or suggest the latest and greatest technologies to solve their business problems. You are accountable and see things through to the end, rather than looking for the first opportunity to “handball”.